Welcome to Cozmo Queen!

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Customer Service, Terms and Conditions

By shopping at our site you agree to our Terms and Conditions.

 

 

Shopping with us

Shopping at Cozmo Queen is easy, choose the type of product that you want by clicking on the corresponding category. Once you find brand you are interested in and, after selecting it, you will see all the range of products available. Once you have chosen the product, by clicking the "Add to basket" button, it will appear again with its unitary price and an indicator of the number of units you want to buy.

When you have completed adding all in your shopping cart, click on "Cart" in the upper right corner, where you will see a button "Proceed to Checkout".  Clicking "Proceed to Checkout" will take you to next step.

VAT - VALUE ADDED TAX will be added on your order if you are not shopping from Norway and/or if you are shopping for more value than allowed for import excluded from VAT charges. Prices are shown with VAT but if you are shopping from outside of Norway - VAT will be subtracted in shopping cart at the end when you pay to us and you will only pay for products ex VAT.  When product is imported to your own country, value added tax will be charged when you import your product and you will have to pay for VAT when product arrives with you.  

If you are already a customer, please enter your email and password. If you're not, choose appropriate and register for an account and fill-in the brief form with your personal information and press register.

Once you have been registered, your purchase information will appear: delivery address and payment method to be selected. 

If you have any questions regarding your order please contact us by sending mail to: service@cozmoqueen.com

 

Delivery

ZONESCOUNTRY0-5 kg5-10 kg10-20 kgTIME
ZONE 1 Germany, France, Monaco 10,65 € 21,30 € 31,50 € 2 WORKING DAYS
ZONE 2 Austria, Belgium, Denmark, Italy, Luxembourg, Netherland, Czech Republic, The Vatican 10,65 € 21,30 € 22,80 € 2-3 WORKING DAYS
ZONE 3 Slovakia, Slovenia, Hungary, Liechtenstein, Poland, United Kingdom 10,65 € 22,80 € 31,50 € 2-3 WORKING DAYS
ZONE 4 Bulgaria,Croatia, Estonia, Finland, Ireland, Lithauania, Romania, Sweden 11,00 € 22,80 € 33,00 € 2-4 WORKING DAYS
ZONE 5 Albania, Bosnia and Herzegovina, Kosovo, Montenegro 27,60 € 55,20 € 62,00 € 2-4 WORKING DAYS
ZONE 6 Norway, Cyprus, Greece, Malta, Turkey 20,40 € 40,80 € 60,00 € 3-7 WORKING DAYS
ZONE 7 Spain, Portugal 6,15 € 12,00 € 18,00 € 1-2 WORKING DAYS
 

We generally quote 2-5 working days in delivery as it is not a guaranteed service and it depends on when the customer places the order. We only ship to countries mentioned in list above. 

Is your country not in our delivery list?

If you really want a product we sell and are not able to get it delieverd directly by us, we recommend following post forwarding services:

BPM Parcel Services MyGermany.comForward2me Myukpost.com Pass my parcel  

French Office   Colis Expat  Bongo International     Outpost  Smart forwarding

 

Returns & Replacements

 

Customers who wish to cancel their order or return goods must contact Cozmo Queen in writing through e-mail. No cancellations will be accepted unless authorized by Cozmo Queen in writing. Customers who return deliveries without prior consent from the company will be charged a 15% re-stocking fee. We do accept returns on goods with or without a fault. No returns will be accepted without authorization from Cozmo Queen.

Once the purchase is received, if you are not completely satisfied, please, get in touch with us within the next 14 working days after receiving the product(s). We will proceed with the refund of the amount of the product or its exchange as soon as possible.

Cozmo Queen agrees to accept full refund for returns of sealed/unopened products,but not of the shipping expenses of the purchased products. The customer will have to bear the delivery costs of the returning products.

The customer will have to return products according to our instructions.  Returning products to wrong place will result in customer carrying all cost due to wrong return. If you are returning any product, please, remember to indicate the returned product and order number.

 

Payment & PayPal Credit

All payments go through Paypal.  Paying with Paypal is secure and safe.  Read more about Paypal payments and security here.

Are you living in UK or Germany? In that case you may be eligible to Paypal Credit. Spread the cost with PayPal Credit. PayPal Credit is like a credit card you can use for your online purchases, it takes minutes to apply and if you're approved you'll have a credit limit in your PayPal account right away. You will be notified automatically during the payment process.

Every time you spend £150 or more in one go using PayPal Credit, you’ll get 0% interest for 4 months on that purchase. Any remaining balance due after the 4-month promotional period or any transactions under £150 will be charged at 17.9% p.a (variable). This is written november 2015 and may be subject to changes with Paypal. Please see PayPal site for further information.

 

Viewing Orders

Viewing your order is easy.  You can login to your account at any time to see status of your order.  If you have problems finding information you can always contact us and we will help you.  Contact us directly on e-mail: service@cozmoqueen.com.

 

Updating Account Information & Confidentiality

You can login whenever you want and change your account information.  Your contact information is hosted on safe servers and we take backup every hour.  Unfortunately we can never be 100% secure that information is 100% safe and therefore we will not keep any sensitive information of any kind.  

Your name, adress and e-mail will not be used by anyone else than Ringdal Marketing and it's affiliates. If you wish that all your data is deleted from our servers you can either login and delete your account or contact us and ask for help. Contact us directly on e-mail: service@cozmoqueen.com

 

Important

We take efforts in keeping all information on our website correct. We reserve the right to correct errors in descriptions, stock, price or other information to be found on our website. We will do our utmost to try to always be correct and deliver as written on our site, but we reserve the right to correct any errors that may occur. We reserve the right to adjust price which may occur due to currency changes, purchasing price and/or errors in registered data.

We do our utmost to ensure that all information on our website will be correct, but are not liable for errors or omissions in product descriptions, inventory levels, prices, weight or other information contained on our website. We can not promise that we can always deliver the products shown in the online store. However, we take all measures we can to feature stocked goods as correct as we can but such can only be delivered as long as they are available from our main warehouse. Product photos that are used can in some cases differ slightly from the actual product. Then this will be specifically stated in the text. 

BY PURCHASING FROM OUR WEBSITE YOU ACCEPT OUR TERMS AND CONDITIONS.